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COMPLAINTS POLICY

At Philip Sommereux & Associates we want to ensure that all our patients are delighted with their experience of our service. We take all complaints very seriously. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.

Any complainant can be assured that they will be treated in a respectful and sensitive manner. The complaint can be made either verbally or in writing.

The first step is to contact the practice manager. A written response with accompanying copy of our code of practice will be sent as soon as possible. We will strive to resolve the complaint within a reasonable period of time.

If the complainant is not satisfied with the results of our procedure then a complaint may be made to :-

  • The Dental Complaints Service (08456 120 540 ) for complaints about private treatment.
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ ( the dentists registration body )